Privacy Policy

Last Updated: 22 May 2018.

We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This Privacy Notice describes how we collect and process your personal information.

Controllers of Personal Information

___________ are data controllers of personal information collected and processed through these Services. Operator is BONDAP Sp. z o.o loacted in Gdansk, Poland.

What Personal Information About Customers Do We Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of information we gather:

  • Information You Give Us: we receive and store any information you provide in relation to these Services. You can choose not to provide certain information but then you might not be able to take advantage of many of our Services.
  • Automatic Information: we automatically receive and store certain types of information when you use our Services, such as information about your use, including your interaction with content and services available through these Services. Like many websites, we use cookies and other unique identifiers and we obtain certain types of information when your web browser or device accesses our Services and other content served by or on behalf of us on other websites.
  • Information From Other Sources: we might receive information about you from other sources.

For What Purposes Do We Process Your Personal Information?

We process your personal information to operate, provide, and improve the Services that we offer our customers. These purposes include:

  • Delivery of services. We use your personal information to take and handle requests, complaints, compliments and provide other personalized services and communicate with you about services.
  • Provide, troubleshoot, and improve Services. We use your personal information to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of the Services.
  • Recommendations and personalisation. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalise your experience with Services.
  • Comply with legal obligations. In certain cases, we have a legal obligation to collect and process your personal information. For instance, we collect personal identifiers and copies of documents when proceeding with Subject Access Requests for identity verification and other purposes.
  • Communicate with you. We use your personal information to communicate with you in relation to Services via different channels (e.g., by phone, email, chat, post).
  • Fraud Prevention and Credit Risks. We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers.
  • Purposes for which we seek your consent. We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.

What About Cookies?

To enable our systems to recognise your browser or device and to provide Services to you, we use cookies. For more information about cookies and how we use them, please read our Cookies Notice.

Do We Share Your Personal Information?

Information about our customers is an important part of our business and we are not in the business of selling our customers\' personal information to others. We share customers\' information only as described below and described in this Privacy Notice.

  • Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mail, analysing data, providing SaaS to keep customer\'s data and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
  • Protection of Us and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of our organisation, our users or others. This includes exchanging information with other companies and organisations for fraud protection.
  • Law requirements: For example: if we receive Ombudsman\'s enquery about your complaint we will receive from them and share with them some of your personal information.
  • Other than as set out above, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.

Transfers out of the European Economic Area. Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.

How Secure is Information About Me?

We design our systems with your security and privacy in mind.

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • Our devices offer security features to protect them against unauthorised access and loss of data. You can control these features and configure them based on your needs.
  • It is important for you to protect against unauthorised access to your password and to your computers, devices, and applications. Be sure to sign off when you finish using a shared computer.

What Information Can I Access?

You can access your information, including your name, address, phone, email, profile information and history in the "Profile" section of the website if you have account in B-CRM. You can request information that we hold about you via our public form Request of type SAR (subject access request).

What Choices Do I Have?

If you have any questions or objection as to how we collect and process your personal information, please contact our Customer Service. Many of our Services also include settings that provide you with options as to how your information is being used.

  • As described above, you can choose not to provide certain information but then you might not be able to take advantage of many of the Services.
  • You can add or update certain information. When you update information, we usually keep a copy of the previous version for our records.
  • The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether.
  • If you want to browse our websites anonymously, you may do so by logging out of your account and disabling cookies on your browser.
  • When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop any further processing of your data for that purpose.

In addition, subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. If you wish to do any of these things, please use use our public form to make a Request of type SAR (subject access request)

Are Children Allowed to Use Services?

If you\'re under 18, you may use our Services only with the involvement of a parent or guardian.

How Long Do We Keep Your Personal Information?

We keep your personal information to enable your continued use of our Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, as may be required by law or as otherwise communicated to you.

Contacts, Notices & Revisions

If you have any concern about privacy or want to contact us, please contact us with a thorough description and we will try to resolve the issue for you. Further, the data protection officer for the above mentioned data controllers can be contacted at ________. You can file a complaint with our principal supervisory authority or with a local authority.

Our business changes constantly and our Privacy Notice will change also. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.